Defined Terms
Wholesale Voice Traffic Policy — Defined Terms. In this document, the following language applies specifically to the rights, duties and limitations associated with defined terms; it should be read with the narrower service or policy context stated here and not as an expansion of another document. “ARCAMUSA,” “we,” “us,” and “our” mean Arcamusa, Inc., operator of ARCAMUSA Wholesale. “Customer” means the business entity authorized to use the Wholesale Services. “Traffic” means calls, signaling, metadata and related activity submitted to or received from the Wholesale Services. “Caller ID” or “CLI” means calling-party identification information. “Downstream Customer” and “End User” mean persons or entities using services through Customer.
Wholesale Voice Traffic Policy — Defined Terms. In this document, the following language applies specifically to the rights, duties and limitations associated with defined terms; it should be read with the narrower service or policy context stated here and not as an expansion of another document. “Agreement” includes applicable online terms and policies together with any signed MSA, Order Form or Rate Sheet. “CDR” means a call detail record used for operational, billing, reconciliation, security or compliance purposes. Defined terms apply consistently across the Legal & Trust Center unless a document expressly provides a narrower meaning.
Traffic Approval & Disclosure
Customer must disclose the business use case, origination, destination mix, expected volume, dialing method and material profile changes. Approval of an account does not approve undisclosed Traffic.
Consent & Calling Rules
Customer is responsible for TCPA, TSR, do-not-call, consent, state-law and other obligations applicable to its calling. Automated or prerecorded calling does not reduce that responsibility.
Traceability & Downstream Accountability
Customer must maintain accurate records sufficient to trace Traffic and identify relevant Downstream Customers. Traffic must not be deliberately altered or routed to conceal its source or frustrate lawful traceback.
Destination & Network Controls
ARCAMUSA may restrict destinations, Traffic types, sources or patterns because of law, sanctions, fraud, abuse, network protection or third-party acceptance. Customer must not circumvent those controls.
Emergency Calling
Traffic submitted through ordinary wholesale termination is not authorized as emergency Traffic unless emergency capability is separately contracted and technically enabled. Service scope remains subject to confirmation.
Investigation & Cooperation
Credible complaints or anomalies may trigger information requests, preservation, restriction, remediation, suspension, termination or lawful cooperation with traceback, regulators and law enforcement.
Contract Hierarchy & Related Documents
Wholesale Voice Traffic Policy — Contract Hierarchy & Related Documents. In this document, the following language applies specifically to the rights, duties and limitations associated with contract hierarchy & related documents; it should be read with the narrower service or policy context stated here and not as an expansion of another document. The Wholesale Terms provide the master online framework; Voice Product Terms govern the specific SIP voice service; Reseller Terms apply to downstream activity; and the Acceptable Use, Caller ID, Traffic Integrity and Robocall policies govern conduct. A signed MSA, Order Form or Rate Sheet controls only to the extent it expressly conflicts with these general online terms.
Wholesale Voice Traffic Policy — Contract Hierarchy & Related Documents. In this document, the following language applies specifically to the rights, duties and limitations associated with contract hierarchy & related documents; it should be read with the narrower service or policy context stated here and not as an expansion of another document. No website page is an executed MSA or creates rates, service levels, minimum commitments, payment periods, credits, refunds, governing law, venue or arbitration terms not separately approved in writing.