Defined Terms
“ARCAMUSA,” “we,” “us,” and “our” mean Arcamusa, Inc., operator of ARCAMUSA Wholesale. “Customer” means the business entity authorized to use the Wholesale Services. “Traffic” means calls, signaling, metadata and related activity submitted to or received from the Wholesale Services. “Caller ID” or “CLI” means calling-party identification information. “Downstream Customer” and “End User” mean persons or entities using services through Customer.
Reportable Matters
Reports may concern unlawful robocalls, fraudulent CLI, scams, impersonation, vishing, harassment, suspicious wholesale Traffic, traceback, regulatory or law-enforcement inquiries.
Helpful Evidence
- Date, time and time zone; calling and called numbers where lawful to share.
- Description, recording or message evidence where lawfully obtained.
- Reporter organization, authority, case/reference and follow-up contact.
Protect Sensitive Information
Do not send passwords, SIP credentials, secret keys or publicly expose CDRs and customer identity. ARCAMUSA may request a more appropriate transfer method after a channel is verified.
Review & Protective Action
A report may be triaged, correlated with available records, referred to Customer, preserved, investigated or addressed through targeted restriction and remediation. A report does not by itself prove wrongdoing.
Submitting Information
Authorized customers should use the compliance or support channel stated in their service documentation. Law-enforcement and regulatory requests must follow the process described in Law Enforcement & Legal Requests. This page does not create an unverified public intake address.