Defined Terms
Application within Privacy Policy. “ARCAMUSA,” “we,” “us,” and “our” mean Arcamusa, Inc., operator of ARCAMUSA Wholesale. “Customer” means the business entity authorized to use the Wholesale Services. “Traffic” means calls, signaling, metadata and related activity submitted to or received from the Wholesale Services. “Caller ID” or “CLI” means calling-party identification information. “Downstream Customer” and “End User” mean persons or entities using services through Customer.
Application within Privacy Policy. “Agreement” includes applicable online terms and policies together with any signed MSA, Order Form or Rate Sheet. “CDR” means a call detail record used for operational, billing, reconciliation, security or compliance purposes. Defined terms apply consistently across the Legal & Trust Center unless a document expressly provides a narrower meaning.
Categories of Information
Information may include website request and access data; business contacts and KYB records; account, representative and billing data; SIP/IP interconnection metadata; CDRs and calling/called numbers where applicable; timestamps, duration and disposition; support communications; security and fraud telemetry; complaints; and legal or regulatory records.
Sources & Customer-Provided Data
Information may come from Customer, authorized representatives, use of Services, interconnected networks, public records, service providers, complainants and lawful authorities. Customer is responsible for authority to provide personal data concerning downstream parties.
Purposes
Information may be used for onboarding, verification, provisioning, routing, billing, reconciliation, support, quality analysis, security, fraud prevention, abuse response, disputes, compliance, legal requests and protection of networks and users.
Sharing
Information may be shared with processors and professional advisers, interconnected networks where needed to provide service, counterparties in an abuse or traceback process, and authorities when legally required. ARCAMUSA does not publish private customer records.
Security & Retention
Reasonable access and security principles apply, but no system is completely secure. Information is retained according to operational, contractual, security, dispute, legal and regulatory needs; no invented fixed period is promised here.
Rights & Jurisdiction
Privacy rights depend on applicable law and the relationship. Requests require appropriate identity and authority verification. State, international-transfer and sector-specific requirements remain subject to applicability review.
Contact and Requests
Privacy inquiries may be submitted through the structured Contact page. Identity and authority may be verified before account-specific information is discussed.
Website Visitor Data
Website requests may produce ordinary access information such as IP address, device and browser data, timestamps, requested resources and security events. This information supports delivery, troubleshooting and protection of the site.
Business Contact Data
We may process names, roles, organizations, business contact details and communications to evaluate and manage inquiries, relationships, support and notices.
KYB and Verification Data
Onboarding may involve corporate identity, registration, ownership, control, authority, regulatory identifiers and supporting records. Sensitive verification documents should be exchanged only through an approved secure process.
Service and CDR Data
Service operations may generate signaling, calling and called numbers, timestamps, duration, disposition, routing and reconciliation data. The precise fields depend on the approved service and technical arrangement.
Security and Support Data
Authentication events, IP information, device or system identifiers, fraud signals, complaints, tickets and communications may be used to protect accounts, networks and users.
Purposes and Necessity
We process information to evaluate requests, onboard approved customers, provide and secure services, reconcile usage, support customers, investigate abuse, comply with law and protect legal rights.
Sharing and Processors
Information may be disclosed to service providers, professional advisers, interconnected networks and authorities only as appropriate for the purpose, relationship, legal process and applicable safeguards.
Legal Disclosure
We may preserve or disclose information when required by valid law or legal process, or when reasonably necessary to protect rights, safety, services and network integrity, subject to applicable limits.
Retention Principles
Retention reflects service operation, security, billing, disputes, legal holds and regulatory duties. Different records may require different periods; this notice does not promise a single period unsupported by an adopted schedule.
Security
Administrative, technical and organizational measures are selected according to the information and risk, but no system can be guaranteed completely secure. Customers must protect their own access and promptly report suspected compromise.
Privacy Rights
Applicable rights vary by jurisdiction and relationship. Requests are subject to identity, authority and exception review; business representatives may be required to show authority for an organization.
Privacy Rights: review and closure. The matter is not closed until the responsible party has limit processing to an authorized purpose, verify access or request authority, apply appropriate safeguards and retain or delete records according to documented legal and operational needs. Closure may be documented through data categories, purpose and authority records, access history, processor terms, request verification, retention decisions and incident records. ARCAMUSA may reopen review if later traffic or reliable information materially contradicts the basis for closure.
Changes and Contact
Material updates will be reflected by the date and version displayed. Privacy inquiries may be routed through the structured Contact page through the structured public intake process.
Customer-facing effect of Changes and Contact. The customer must route the matter through the designated public path, provide enough identifying and factual detail for review and complete any reasonable identity or authority verification so that downstream parties, recipients and networks are not misled about the approved privacy arrangement. Useful substantiation includes request type, verified contact information, affected account or traffic references, supporting records and the disposition communicated through an approved channel; internal thresholds or unrelated confidential records need not be published.
Contract Hierarchy & Related Documents
This notice describes ARCAMUSA’s handling of personal information across the website, diligence and service relationship. CPNI receives the sector-specific treatment stated in the CPNI policy, while processing performed for a business customer may also be governed by an executed data processing addendum.
Service contracts determine commercial record obligations but do not eliminate rights or disclosures required by applicable privacy law. Cookies and similar website technologies are addressed in the Cookie Notice, and lawful government demands follow the Law Enforcement Request Guidelines.
