Wholesale Voice Product Terms

Service Description

Wholesale voice service provides the approved SIP routing or termination functions identified in the controlling commercial documents; it does not include unlisted products, emergency capability, numbering rights or a public API.

Signaling and Media

Customer must conform signaling, codecs, number formatting and media behavior to its private technical profile and must not manipulate signaling to obscure source, identity, jurisdiction or routing purpose.

Routing and Destination Availability

Routing and destinations depend on the accepted service scope, current commercial availability, regulatory conditions and third-party networks. A completed test does not guarantee every destination or future route.

Quality Variables

Call completion and media quality may vary because of originating networks, customer equipment, public networks, destinations, congestion, blocking, recipient behavior and other conditions outside a single provider’s control.

Capacity and CPS

Customer must disclose representative volumes, concurrency, call attempts and peaks. Capacity planning is based on the approved profile and does not create an unlimited right to send traffic.

Testing and Acceptance

Testing should use authorized calls and representative conditions, confirm signaling and media, and document issues before activation. Test access may be limited and is not authorization for production traffic.

CDR and Reconciliation

CDRs support operations, security, usage review and reconciliation. Applicable commercial documents determine billing records and dispute procedures; public descriptions do not establish measurement priority or deadlines.

Fraud Controls

Protective controls may respond to credential compromise, destination anomalies, rapid attempts, short-duration behavior, unlawful CLI or other risk without revealing detection thresholds.

Maintenance and Change

The parties should coordinate material configuration and traffic changes through approved contacts. Maintenance or protective work may affect routing, while commercial documents govern any notice commitment.

Third-Party Dependencies

Interconnected and destination networks may alter, reject or block calls and caller information. ARCAMUSA does not control all downstream treatment and makes no guarantee of recipient display.

Emergency Limitation

Service must not carry emergency calls or be represented as emergency-capable unless an accepted service document expressly approves that function and the necessary implementation.

Emergency Limitation: review and closure. The matter is not closed until the responsible party has prevent unapproved emergency routing, give accurate downstream disclosures and maintain a compliant alternative arrangement unless emergency functionality is expressly approved in writing. Closure may be documented through service-scope documents, customer disclosures, routing restrictions, location or callback records where applicable and coordinated test authorization. ARCAMUSA may reopen review if later traffic or reliable information materially contradicts the basis for closure.

Suspension and Protection

Affected traffic or service may be restricted when reasonably necessary for security, network integrity, legal compliance, fraud or abuse response under the Agreement.

Customer-facing effect of Suspension and Protection. The customer must identify the affected service or traffic, record the risk and protective basis, communicate through an authorized channel where appropriate and define the evidence required for reinstatement so that downstream parties, recipients and networks are not misled about the approved voice product terms arrangement. Useful substantiation includes alerts, investigation findings, restriction scope, notices, customer response, corrective action and the reinstatement or termination decision; internal thresholds or unrelated confidential records need not be published.